Basics
of IT Service Management based on ITIL,
the
most famous guide for service management.
The
purpose of this certification course is to acquaint the
candidates with different aspects of IT services management and the
way they can work together to create user satisfaction and increase
profits in the company.
In
ITIL Foundation training course, you'll learn the foundations of IT service management
based on ITIL, and will be prepared for the ITIL Foundation exam. It is designed in a way that is easy to follow for a
busy professional.
The author Ivor
Macfarlane
is one of the original authors of ITIL (versions 1, 2, and 3), and
Lifetime Achievement Award holder for outstanding contribution to IT
Service Management.